Terms & Conditions

 

Veluna

 

1. Overview

This website is operated by Veluna. Throughout the site, the terms “we”, “us”, and “our” refer to Veluna.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional policies referenced herein.

If you do not agree to all Terms, you may not access the website or use our services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Eligibility & Acceptable Use

By using this site, you confirm that:

  • You are at least the age of majority in your country of residence; or

  • You have parental or guardian consent to use this website.

You may not use our products or website:

  • For unlawful purposes

  • To violate any laws or regulations

  • To infringe intellectual property rights

  • To transmit viruses, malware, or harmful code

Any breach of these Terms may result in termination of service.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

Credit card information is always encrypted during transmission via SSL technology.

4. Product Information & Pricing

We strive to ensure that product descriptions, images, and pricing are accurate. However:

  • We do not guarantee that colors displayed on your device are fully accurate.

  • Prices are subject to change without notice.

  • We reserve the right to modify or discontinue products at any time.

The presentation of products in our online store does not constitute a legally binding offer. By placing an order, you submit a binding offer to purchase. A confirmation email acknowledges receipt of your order but does not constitute acceptance of the contract.

A binding contract is formed once the order has been confirmed and processed.

Statutory warranty rights apply.

5. Shipping & Customs

All products are shipped directly to the customer via our fulfillment partners.

Any additional customs duties, import taxes, or clearance fees are not included in the product price and are the responsibility of the customer.

If a package is refused at delivery or not collected from a pickup point, it will be returned to our warehouse. A $25 fee will be deducted from any applicable refund to cover shipping and handling costs.

6. Billing & Account Information

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer, household, or order

  • Restrict orders suspected to be placed by resellers or distributors

You agree to provide accurate and up-to-date billing and account information.

For more information regarding returns, please review our Return Policy.

7. Third-Party Tools & Links

We may provide access to third-party tools or links to external websites.

We are not responsible for:

  • The content or accuracy of third-party websites

  • Transactions made through third-party services

  • Any damages arising from third-party interactions

Your use of third-party services is at your own risk.

8. User Comments & Submissions

If you submit comments, feedback, suggestions, or other materials (“Submissions”), you agree that:

  • We may use, edit, publish, or distribute them without restriction

  • We are not obligated to maintain confidentiality

  • We are not obligated to provide compensation

You agree not to submit unlawful, defamatory, obscene, or infringing material.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

10. Errors & Inaccuracies

Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, shipping times, or availability.

We reserve the right to:

  • Correct errors

  • Update information

  • Cancel orders if necessary

We are not obligated to update information unless required by law.

11. Prohibited Uses

You are prohibited from using the website:

  • For unlawful activities

  • To violate intellectual property rights

  • To harass, discriminate, or abuse

  • To upload malicious software

  • To collect personal data of others without consent

  • To engage in spam, phishing, scraping, or fraudulent activities

Violation may result in immediate termination of access.

12. Disclaimer of Warranties & Limitation of Liability

The Service and all products are provided “as is” and “as available.”

We do not guarantee:

  • Uninterrupted or error-free service

  • That results obtained will be accurate or reliable

To the maximum extent permitted by law, Veluna shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits, revenue, or data

  • Damages arising from use of the Service

In jurisdictions where limitations are restricted, liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold Veluna harmless from any claim, demand, or legal action arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Your infringement of third-party rights

14. Severability

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

15. Termination

These Terms remain effective unless terminated by you or by us.

We may terminate access to our Services at any time without notice if you violate these Terms.

Obligations incurred prior to termination shall survive termination.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

The most current version will always be available on this page. Continued use of the website constitutes acceptance of changes.

18. Contact Information

For questions regarding these Terms & Conditions, please contact:

Veluna
Email: info@veluna.com.ag