🔐Privacy policy

 

Veluna

Information on the Processing of Personal Data

We appreciate your visit to Veluna. Protecting your personal data is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Personal data refers to any information that can directly or indirectly identify you.

1. Data Controller

The data controller responsible for processing personal data on this website in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), is:

Veluna
Email: info@veluna.com.ag

Veluna determines the purposes and means of processing personal data.

2. Website Security

Our website uses SSL/TLS encryption to protect your data. You can recognize a secure connection by the “https://” in the address bar and the lock symbol in your browser.

We do not use automated decision-making or profiling that produces legal effects or significantly affects users.

3. Data Collection When Visiting Our Website

When you browse our website for informational purposes only, we automatically collect certain technical data transmitted by your browser to our server, including:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring URL

  • Browser type

  • Operating system

  • IP address (anonymized where applicable)

This data is processed based on our legitimate interest in ensuring the stability, security, and proper functionality of our website. It is not used to personally identify you.

4. Cookies

Our website uses cookies to improve your browsing experience and enable certain website functions. Cookies are small text files stored on your device.

There are:

  • Session cookies (automatically deleted after your visit)

  • Persistent cookies (stored for a limited period)

Cookies may collect technical information such as browser data, approximate location, and IP address.

Cookies are used, for example, to remember items in your shopping cart. Where cookies involve personal data processing, this is done based on:

  • Contract performance

  • Our legitimate interest in a user-friendly website

  • Your consent (for non-essential cookies)

Upon your first visit, you will be asked to consent to non-essential cookies via a cookie banner. You can change your cookie preferences at any time through your browser settings.

Please note that disabling cookies may limit website functionality.

5. Contacting Us

If you contact us via email at info@veluna.com.ag or through a contact form, we collect your personal data solely to respond to your inquiry.

The legal basis for this processing is our legitimate interest in communication or, where applicable, the performance of a contract.

Your data will be deleted once your request has been fully processed, unless legal retention obligations apply.

6. Customer Accounts and Orders

When you create a customer account or place an order, we collect the personal data necessary to:

  • Process your order

  • Deliver your products

  • Issue invoices

  • Provide customer support

You may request deletion of your customer account at any time by contacting info@veluna.com.ag.

After contract completion, your data will only be retained as long as required by law.

7. Email Marketing

Newsletter

If you subscribe to our newsletter, you will receive emails with updates and special offers. Subscription requires your explicit consent through a double opt-in process.

We store:

  • Your email address

  • IP address at the time of subscription

  • Date and time of subscription

You can unsubscribe at any time via the link in the newsletter or by contacting us.

Marketing to Existing Customers

If you have previously made a purchase, we may send you emails about similar products based on our legitimate interest. You may object to this at any time.

8. Order Processing and Payments

Your personal data is shared only with service providers necessary to fulfill your order, such as:

  • Shipping providers

  • Payment processors

Payment Providers

Payments may be processed through third-party providers such as PayPal or other payment services. Payment data is shared only as required to complete the transaction.

These providers operate under their own privacy policies.

9. Review Requests

With your consent, we may send you a one-time email requesting a review of your purchase. You may withdraw your consent at any time.

10. Social Media

Our website may include social media buttons (such as Instagram or Facebook). These are integrated in a privacy-friendly way. A direct connection to the respective platform is only established when you click the button.

From that moment, the privacy policy of the respective platform applies.

11. Online Advertising and Analytics

We may use analytics and advertising tools to improve our website and marketing performance, such as:

  • Google Analytics

  • Google Ads

  • Meta (Facebook) Pixel

IP anonymization is enabled where applicable. Data processing is based on consent or legitimate interest.

You can disable tracking through your browser settings or provider opt-out tools.

12. Remarketing

We may use remarketing services to display relevant advertisements across external platforms. Cookies are used for this purpose. You can disable this via your browser or advertising settings.

13. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Receive your data in portable format

  • Withdraw consent at any time

  • File a complaint with a supervisory authority

If you object to data processing for marketing purposes, your data will no longer be used for that purpose.

14. Data Retention

Personal data is stored only as long as necessary for:

  • Legal obligations

  • Contractual purposes

  • Legitimate business interests

After the retention period expires, data is securely deleted.

15. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Veluna
Email: info@veluna.com.ag

If you’d like, I can also create:

  • A stricter EU-compliant (fully GDPR-optimized) version

  • A Shopify-ready formatted version

  • Or a shorter, conversion-friendly version for your webshop footer